Main Duties: All items listed below and not limited to:
• Following Any Instruction from Helpdesk Manager
• Book & Schedule all Works & Engineers
• Input Leads, Tasks & Quotations
• Organise Documentation
• Approve Job Cards Whilst Monitoring Vehicle Tracker Data
• Progress Jobs to Invoice Stage
• Complete Ownership of Engineers Throughout their Working Day
• Open New Projects
• Manage all Data Input on Customer Portals
• Complete Paperwork for Every Project i.e. Gas & Electrical Certification
• Complete Client Engagement – Before, During & Post
• Key client ownership
• Follow Pre Written Scripts & Procedures
• Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion
Documentation
• Contractor Works Orders
• Purchase Orders
• Answer Phone, Action where Applicable & Relay Messages Accordingly
Other qualities and requirements:
• Previous FM/Helpdesk experience essential
• Smart Appearance
• Good telephone manner
• Punctual
• Excellent verbal and written communication skills
• Excellent Customer Service skills
• Competent in the use of all Microsoft Office programs
• Able to prioritise work whilst working under pressure
• Flexibility with hours of work to cope with work demands
• Able to work on own initiative and as part of a team.
• Committed to ongoing personal development/training